Why are Users Unable to Gain Access after Entering the Correct AutoPIN in XP-M1000i or XP-M2000i Controller

Owned by Tan Rong Wei (Unlicensed)
Last updated: Oct 31, 2019
2 min read
Problem (Issue) Statement:

Why are users unable to gain access after entering the correct AutoPIN in XP-M1000i or XP-M2000i controller

Description:

After configuring AutoPIN settings for the Staff Records, the card user still failed to gain access after entering the correct AutoPIN to the Plato-P80KLS with keypad connected to the XP-M1000i or XP-M2000i controller.  

Explanation

AutoPIN, short for Authorization PIN, is a 4-digit number that is used to access doors when there is a keypad reader installed. Users can gain access to that door by entering the 4-digit AutoPIN number without the need to flash a valid access card to the reader.

Related Software:
  • xPortal2005
  • xPortal3000
  • xPortalNet
Related Hardware:
  • XP-M1000i
  • XP-M1300i
  • XP-M2000i
  • XP-M2300i
System Application:NIL
Symptom and Finding:

When card user entered the correct AutoPIN to try to gain access, the LCD screen from the Plato-P80KLS reader showed the "Invalid PIN" error message. The card user is then denied access from the door controller.

The software also recorded the transaction of "(Pf) Invalid PIN Access" in the Latest Event List window.

Cause:
  • The AutoPIN number was not installed at the software database.
  • The AutoPIN number was not downloaded to the controller during the installation.

Summary:

  • To install the AutoPIN number in the software.

  • To send door settings to the controller.

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Step-by-step Guide:

  • To install the AutoPIN number in the software:

Step 1: Go to xPortal Client > Data Setup > System Setting > Controller > select the controller name > Modify. The Edit Controller window will be shown.
Edit Controller Window
Figure 1: Edit Controller Window

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Step 2: Notice that there are 10 slots for AutoPIN as shown below. Users can configure up to 10 sets of AutoPIN which can be used to gain access via the door.
10 Slots of AutoPIN Configuration
Figure 2: 10 Slots for AutoPIN Configuration

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Step 3: Click OK to save the changes. Once users pressed the OK icon, the software will automatically download the data to the controller. Users can now proceed to the Plato-P80KLS reader and enter any one set of the AutoPIN number to gain access. The "(Pa) Valid PIN Access" transaction will be recorded by the software.
(Pa) Valid PIN Access Transaction Recorded in the Latest Event List Window
Figure 3: (Pa) Valid PIN Access Transaction Recorded in the Latest Event List Window

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  • To send door settings to the controller:

Step 1: Users have to proceed to send door settings to the controller.

Knowledge Base Link

Users may refer to How to Send or Download Data to the Controller for the complete steps to send door settings to the controller.

Common Issues:

NIL

Porting Date:31/10/2019

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