Why the Door Does Not Release after Receiving Fire Alarm Signal from the Master Controller

Owned by Tan Rong Wei (Unlicensed)
Last updated: Jun 20, 2019Version comment
1 min read
Problem (Issue) Statement:Why the door does not release after receiving fire alarm signal from the master controller
Description:

This article will guide users on how to troubleshoot the issue where the door is not released even after the controller received fire alarm signal from the master controller

Related Software:
  • xPortalNet v1.5
Related Hardware:
  • Any controller supporting fire alarm 
System Application:NIL
Symptom and Finding:

Door is not released even after receiving fire alarm signal from the master controller

Cause:
  • Fire Alarm Door Release is not enabled.
  • Door's controller is not selected at the Fire Alarm Group

Summary:

  • To check fire alarm configuration setup in the xPortalNet software.

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Step-by-step Guide:

  • To check the fire alarm configuration setup in the xPortalNet software:

Step 1: Please check the fire alarm configuration setup in the xPortalNet software.

Knowledge Base Link

Users may refer to How to Configure Fire Alarm Door Release and Fire Alarm Group at xPortalNet for the complete procedures to configure fire alarm setup in xPortalNet software.

Common Issues:

NIL

Porting Date:19/6/2019

PROOF-READ

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