How to Troubleshoot the Issue where the Attendance Report for Legacy XP-GT Controllers Only Show Valid Entry or Valid Exit Transactions

How to troubleshoot the issue where the Attendance Report for legacy XP-GT controllers only show Valid Entry or Valid Exit transactions

When the Attendance Report is generated for the legacy XP-GT controllers, the Attendance Report only showed Valid Entry or Valid Exit transactions. The staffs clocked in and out daily, but the issue still persists.

• xPortal2005
• xPortal2007
• xPortal3000
• xPortalNet

• XP-GT1200L
• XP-GT3200L
• XP-GT1200LABX
• XP-GT3200LABX
• XP-GT3200LE
• XP-GT3200LCPX
• XP-GT500LE

After generating the Attendance Report, users noticed that all the transactions are shown as "Valid Entry"or  "Valid Exit" transactions only. 

A single unit of legacy XP-GT controller cannot be used as both entry and exit reader at the same time. Users have the following options:

1. Option 1: connecting 2 units of legacy XP-GT controllers so that 1 unit serves as entry reader while the other serves as exit reader.
   
   
2. Option 2: connecting 1 unit of legacy XP-GT controller and another unit of XP-RDPRX as the respective reader.

Step 1: Please configure the legacy XP-GT controller accordingly based on the option selected at site.