How to Troubleshoot the Issue where the Attendance Report for Legacy XP-GT Controllers Only Show Valid Entry or Valid Exit Transactions
- Tan Rong Wei (Unlicensed)
| Problem (Issue) Statement: | How to troubleshoot the issue where the Attendance Report for legacy XP-GT controllers only show Valid Entry or Valid Exit transactions |
| Description: | When the Attendance Report is generated for the legacy XP-GT controllers, the Attendance Report only showed Valid Entry or Valid Exit transactions. The staffs clocked in and out daily, but the issue still persists. |
| Related Software: |
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| Related Hardware: |
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| System Application: | NIL |
| Symptom and Finding: | After generating the Attendance Report, users noticed that all the transactions are shown as "Valid Entry"or "Valid Exit" transactions only. |
| Cause: | A single unit of legacy XP-GT controller cannot be used as both entry and exit reader at the same time. Users have the following options:
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| Solution: | Summary:
. Step-by-step Guide:
Step 1: Please configure the legacy XP-GT controller accordingly based on the option selected at site. Knowledge Base Link Users may refer to How to Configure Legacy XP-GT or XP-GTR Controllers Using Network Connection for the complete steps to configure the legacy XP-GT controller for both options. |
| Common Issues: | NIL |
| Porting Date: | 2/4/2019 |
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