Why does the Software Cannot Detect the Mifare Card During the Programming Process

Problem (Issue) Statement:Why does the software cannot detect the Mifare card during the programming process
Description:

This article will guide users on how to troubleshoot the issue where the software failed to detect the Mifare card during the programming process.

Related Software:
  • xPortal3000
Related Hardware:
  • Plato-C80KLS
  • Plato-C80S
System Application:NIL
Symptom and Finding:

When users attempt to program the Card ID using the software, the software prompted the following error mesage:

Figure 1: "Unable to read Mifare card settings! Error detecting card" Message

Cause:The reader is unable to detect the Mifare card.

Summary:

  • Troubleshooting the error.

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Warning!

  • Users are not recommended to run any xPortal software in Windows XP operating system as the system is unstable

  • Users are also advised to stop the xPortal Services before shutting down the Server PC to prevent any missing transaction issues.

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Step-by-step Guide:
  • Troubleshooting the error:

Step 1: There is a possibility that the card presented is not a Mifare card type. As such, when the card is scanned to the desktop programmer, the desktop programmer did not read the card as the card type is incompatible. Ensure that the card presented is indeed a Mifare card type.

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Step 2: Ensure that the Mifare card is in good, working condition. If the Mifare card is defected, change to a new card and try again.

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Step 3: As a way to identify the condition and type of the card, users are advised to scan the card to the door reader. The reader should respond by beeping after the card is scanned to it, even if the reader and controller did not recognize the card.

Common Issues:

NIL

Porting Date:10/10/2019

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