How to Troubleshoot the Issue where the Transaction or Attendance Report Show Unlisted User

Problem (Issue) Statement:	How to troubleshoot the issue where the Transaction or Attendance Report show Unlisted User
Description:	When generating transaction or attendance report, the report contained the term "Unlisted User" under the column of "Staff Name".
Related Software:	xPortal2005 xPortal2007 xPortal3000 xPortalNet
Related Hardware:	NIL
System Application:	NIL
Symptom and Finding:	The generated transaction report shows "Unlisted User" as shown below. Figure 1: Event Listing Report in xPortal2005
Cause:	The card number has already been installed in the controller but yet to be installed in the software. The card number is yet to be installed in both the controller and software.
Solution:	Summary: To install the card number properly. . . Step-by-step Guide: To install the card number properly: Step 1: Ensure that the card number affected is installed correctly and that the data is sent to all controllers. Knowledge Base Link Users may refer to How to Add Card User in xPortalNet Software* for the complete steps to install card number.* Users may also refer to How to Send or Download Data to the Controller* for the complete steps to send data to the controller.*
Common Issues:	NIL
Porting Date:	22/01/2020

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