How to Troubleshoot the Issue where Users are Still Able to Access the Door after Card Records has been Deleted from xPortalNet Software

How to troubleshoot the issue where users are still able to access the door after Card Records has been deleted from the xPortalNet software

Upon deleting the staff record from the software, the deleted card number is still able to access the door.

• xPortalNet

• Staff record was deleted from the software, but was not deleted from the controller's memory.

Summary:

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• To delete the staff record properly:

Step 1: Login to xPortalNet Client. Ensure that all controller statuses are shown as "Up".

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Step 2: Add back the staff record that was deleted from the software, but not deleted from the affected controller. This step is important and must be performed to avoid a mismatch of records between the controller and the software database.

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Step 3: Make sure the record added is smilar to the previously deleted records. Otherwise, the staff record will not be deleted correctly from the controller.

Figure 2: Staff Detail Setup Window Showing a Staff Record Identical to the Previous Records

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Step 4: Once users have confirmed that the staff records at the software and the controller matches, users can then proceed to delete the affected card users.

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Step 5: The convenient way to delete multiple users would be to use the Import Staff method, but selecting the Delete Only option under Import Rules section of the Select Data Source window.

Figure 3: Select Data Source Window with the Delete Only Option Checked

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Step 6: Ensure that the Delivery Report shown after the process indicates that there are no errors.

Figure 4: Import Staff Result Showing No Errors

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Step 7: Users can now validate that the staff records have been deleted successfully from both the software database and the controller memory. Flash the card to the respective reader and ensure that the software recorded the transaction of Unknown Card Number in the Latest Event List window.

Figure 5: Latest Event List Window Showing Unknown Card Number Transaction