How to Troubleshoot the Issue where Legacy XP-GT or XP-GTR Controller Status is Shown as Down

Problem (Issue) Statement:

How to troubleshoot the issue where legacy XP-GT or XP-GTR controller status is shown as down

Description:

This article will guide users on how to troubleshoot the issue where legacy XP-GT or XP-GTR controller status is shown as "Down"

Related Software:

• xPortal2005

• xPortal2007

• xPortal3000

• xPortalNet

Related Hardware:

• XP-GT1200L

• XP-GT3200L

• XP-GT1200LABX

• XP-GT3200LABX

• XP-GT3200LE

• XP-GT3200LCPX

• XP-GT500LE

System Application:

NIL

Symptom and Finding:

After completing the configuration settings at the software, the legacy XP-GT or XP-GTR controller status cannot be shown as "Up".

The software does not log any transaction from any events that occurred at the controller side.

Cause:

The IP address used is not accessible / not unique / is being used by other equipment in the same network.

Solution:

Summary:

• To ColdStart the controller.

• To re-configure the controller after ColdStart using a different IP address.

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Step-by-step Guide:

• To ColdStart the controller:

Step 1: Users are advised to perform a ColdStart operation to the controller.

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• To re-configure the controller after ColdStart using a different IP address:

Step 1: Users are advised to re-configure the controller after ColdStart using a different IP address.

Common Issues:

NIL

Porting Date:

2/4/2019