How to Troubleshoot the Issue where Legacy XP-GT or XP-GTR Controller Status is Shown as Down
| Problem (Issue) Statement: | How to troubleshoot the issue where legacy XP-GT or XP-GTR controller status is shown as down |
| Description: | This article will guide users on how to troubleshoot the issue where legacy XP-GT or XP-GTR controller status is shown as "Down" |
| Related Software: |
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| Related Hardware: |
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| System Application: | NIL |
| Symptom and Finding: | After completing the configuration settings at the software, the legacy XP-GT or XP-GTR controller status cannot be shown as "Up". The software does not log any transaction from any events that occurred at the controller side. |
| Cause: | The IP address used is not accessible / not unique / is being used by other equipment in the same network. |
| Solution: | Summary:
. Step-by-step Guide:
Step 1: Users are advised to perform a ColdStart operation to the controller. Knowledge Base Link Users may refer to /wiki/spaces/MICS/pages/920420652 for the complete pre-configuration procedures. . . Warning! The ColdStart operation will delete all configured settings and staff records in the controller's memory! Proceed only if you wish to delete all the settings and records. . .
Step 1: Users are advised to re-configure the controller after ColdStart using a different IP address. Knowledge Base Link Users may refer to /wiki/spaces/MICS/pages/923795584 for the complete steps to configure the legacy controllers. |
| Common Issues: | NIL |
| Porting Date: | 2/4/2019 |
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