How to Troubleshoot the Issue where the Mifare Card ID Number is Not Shown in xPortal3000 Software

Problem (Issue) Statement:	How to troubleshoot the issue where the Mifare Card ID Number is not shown in xPortal3000 software
Description:	Users are unable to read Mifare Card ID number using the Read Card feature in Staff Detail Setup window.
Related Software:	xPortal3000
Related Hardware:	NIL
System Application:	NIL
Symptom and Finding:	When users attempt to read the Mifare Card ID using the card reader, the xPortal3000 software showed the following message windows: Figure 1: Card Number Field is Blank in the Message Window . Figure 2: Card Number Detected Field is Blank in the Message Window
Cause:	The Card ID number is yet to be programmed into the Mifare card. The Mifare card does not contain any ID data.
	Summary: To write the Card ID number to the Mifare card. . . Step-by-step Guide: To write the Card ID number to the Mifare card: Step 1: Users have to first write the Card ID number to the Mifare card. Knowledge Base Link Users may refer to How to Setup Mifare Sector Programming Key and Read & Write Mifare Card ID Number in xPortal3000 Software* for the complete steps on how to write Card ID to Mifare cards.*
Common Issues:	NIL
Porting Date:	30/10/2019

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