Why does the xPortalNet Server PC is Able to Ping Controller IP Address, but Controller Status is Still Shown as Down

Problem (Issue) Statement:	Why does the xPortalNet Server PC is able to ping Controller IP address, but Controller status is still shown as Down
Description:	After installation or replacing the controller with new unit, it is discovered that the controller status is shown as Down in xPortalNet software.
Related Software:	xPortalNet Lite v1.5 xPortalNet Standard v1.5 xPortalNet PS v1.5 xPortalNet HS
Related Hardware:	All IP connection based controller models XP- SNETv2 XP- M 1000iv2/ M1300i XP-M2000i/ M2300i XP- M4L
System Application:	Door Access System Lift Masking System Vehicle Access System Turnstile Access System
Symptom and Finding:	After ensuring that the model for the controller was correctly selected, the controller status is still shown as Down in xPortalNet software. Figure 1: Controller Status Shown as Down in Controller Tab . User then used the Command Prompt to ping the controller, and the Command Prompt is able to receive response from the controller's iP address. Figure 2: Command Prompt Receiving Response from Controller IP Address
Cause:	Controller status is shown as Down due to the address unit number set to Address no. 2 on controller board which does not match with the software configuration setting. Figure 3: The Address Setting in Web Diagnostic Does Not Match with the Software Configuration Setting
Solution:	Warning! Users are not recommended to run any xPortal software in Windows XP* operating system as the system is unstable* Users are also advised to stop the xPortal Services before shutting down the Server PC* to prevent any missing transaction issues.* . . Summary: Method 1: Change the Controller unit no at xPortalNet Server. Method 2: Change the Controller unit no at controller board. . Step-by-step Guide: Method 1: Change the Controller unit no at xPortalNet Server: Step 1: Go to xPortalNet Server > Server Admin> System Device Setup > Controller. The Controller Setup window will be shown, select the specific controller and click Modify. Figure 4: Controller Setup Window . Step 3: The Edit Controller window will be shown. Change the unit no and follow the address number as configured in Web Diagnostic. Click OK to save the changes. Figure 5: Edit Controller Window Step 4: The following message will be shown to indicate Record updated. Click OK to continue. Figure 6: Record Updated Window . Step 5: Back at the Controller Setup Window, click Close to exit the window. The following message will then be shown to indicate the Request submitted to reload Controller list. Click OK to refresh the controller list. Figure 7: Request Submitted to Reload Controller List Window . Step 6: Monitor the Controller status and ensure that the status is able to be shown as Up in xPortalNet Server. Figure 8: Controller Status Shown as Up . . Method 2: Change the Controller unit no at controller board: Step 1: Go to controller installed location, open the enclosure cover. . Step 2: Change the address number '02' to '00' on Dip-switch setting. Figure 9: Changing the Address No from 02 to 00 . Step 3: Monitor the Controller status and ensure that the status is able to be shown as Up in xPortalNet Server. Figure 10: Controller Status Shown as Up
Common Issue	Assign address number for IP controller when using network connection type.
Date Documentation:	24/3/2020 (Rev 1.0)