How to Troubleshoot the Issue where Users Cannot Login to xPortal2007 Software

Owned by Tan Rong Wei (Unlicensed)
Last updated: Jul 26, 2019
1 min read
Problem (Issue) Statement:How to troubleshoot the issue where users cannot login to xPortal2007 software
Description:

This article will guide users on how to troubleshoot the issue where users cannot login to xPortal2007 software.

Related Software:xPortal2007
Related Hardware:NIL
System Application:NIL
Symptom and Finding:Users are unable to login to xPortal2007 software.
Cause:The database is yet to be initialized. Users have to initialize the database in order to use the software

Warning!

  • Users are not recommended to run any xPortal software in Windows XP operating system as the system is unstable

  • Users are also advised to stop the xPortal Services before shutting down the Server PC to prevent any missing transaction issues.

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Summary:

  • To initialize the software database.

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Step-by-step Guide:

  • To initialize the software database:

Step 1: Users are required to initialize the software database in order to use the software.

Knowledge Base Link

Users may refer to How to Initialize a Fresh Database for xPortal2007 Software for the complete procedures to initialize the database.

Common Issues:

NIL

Porting Date:22/4/2019

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