After Repairing the MCI, xPortalNet v1.0 Software is Still Unable to Detect the Plugged In License

Problem (Issue) Statement:

After repairing the MCI on-board license, xPortalNet v1.0 software is still unable to detect the connected license.

Description:

Users discovered that even after repairing the MCI onboard license, the xPortalNet Services software is still unable to detect the connected license.

Related Software:

• xPortalNet v1.0.0.76

Related Hardware:

• MCI-XPNET

System Application:

NIL

Symptom and Finding:

When users attempt to launch xPortalNet Server v1.0.0.76, xPortalCommSvr will prompt an error message indicating “Get Key Error” as below:

Open

Get Key Error Window

Figure 1: Get Key Error Message

Cause:

xPortalNet CommSvr is unable to detect MCI license due to XP-MCI-XNET baud rate being configured to 9600.

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Jumper Setting to Configure Baud Rate of MCI Serial-to-USB Converter

Figure 2: Jumper Setting to Configure Baud Rate of MCI Serial-to-USB Converter

Solution:

.

.

• To configure MCI baud rate to 2400bps.

• To configure MCI baud rate to 2400bps:

Step 1: Switch off power supply for the MCI-XPNET and close the xPortalComm Svr software application.

Step 2: Open MCI-XNET cover and take off the jumper to set the baud rate to 2400bps.

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Removing the Jumper to Set the Baud Rate to 2400bps

Figure 3: Removing the Jumper to Set the Baud Rate to 2400bps

Step 3: Switch on the power supply for MCI-XPNET and plug into the PC’s serial comm port.

Step 4: Run xPortalNet Server v1.0.0.76.  The following message will be shown to indicate that the xPortal Comm Server is loaded. Click OK.

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xPortal Comm Server Loaded Message

Figure 4: xPortal Comm Server Loaded Message

Date Documentation:

19/7/2018 (Rev 1.0)