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Why does the Software Show "The Card No. Detected Already Exist in the Software Database" When Adding Card Serial Number

Why does the Software Show "The Card No. Detected Already Exist in the Software Database" When Adding Card Serial Number

Owned by Tan Rong Wei (Unlicensed)
Last updated: Dec 31, 2019
Problem (Issue) Statement:Why does the software show "The card no. detected already exist in the software database" when adding Card Serial Number
Description:

This article will explain to users why the software shows the error message as following
The card no. detected already exist in the software database Message
Figure 1: "The card no. detected already exist in the software database" Message

Related Software:
  • xPortal3000
Related Hardware:
  • Plato-C80KLS
  • Plato-C80S
System Application:NIL
Symptom and Finding:

NIL

Cause:For explanation to users on why software shows the error of "The card no. detected already exist in the software database"

Summary:

  • The meaning of the error message.

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Step-by-step Guide:

  • The meaning of the error message:

1: The error message prompted by the software meant that the same Card Serial Number already existed in the software database and may already been assigned to another staff.

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2: Users should use other Card No. that is yet to be assigned to staff in order to enroll for the intended staff. 

Common Issues:

NIL

Porting Date:10/10/2019

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