How to Troubleshoot the Issue where Users are Unable to Enter into Programming Menu of XP-M1000x Controller (Legacy Controller)

Problem (Issue) Statement:

How to troubleshoot the issue where users are unable to enter into Programming Menu of XP-M1000x Controller (Legacy Controller)

Description:

Users are unable to enter into the Programming Menu of the XP-M1000x controller.

Related Software:

NIL

Related Hardware:

• XP-M1000x

• XP-M1000ABX

• XP-M1300X

• XP-M1300ABX

• XP-M1000XE

• XP-M1000CPX

System Application:

NIL

Symptom and Finding:

• Users are unable to enter into the Programming Menu even after entering the valid MasterPIN

• The LCD display shows "Invalid PIN!" after entering the MasterPIN.

Cause:

• The Mode jumper at the back of the controller is shorted / closed condition.

• The entered MasterPIN is incorrect.

• To remove the Mode jumper at the back of the XP-M1000x controller.

• To perform ColdStart operation to restore to the default MasterPIN.

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• To remove the Mode jumper at the back of the XP-M1000x controller:

Step 1: Please refer to the diagram below to locate the Mode jumper. Ensure that the Mode jumper is removed.

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• To perform ColdStart operation to restore to default MasterPIN:

Step 1: To restore the controller to default MasterPIN, users have to perform the ColdStart operation:

Common Issues:

NIL

Porting Date:

2/4/2019