How to Troubleshoot the Issue where xPortalNet Software is Unable to Assign Temporary Card

Problem (Issue) Statement:	How to troubleshoot the issue where xPortalNet software is unable to assign temporary card
Description:	This article will guide users on how to troubleshoot the issue where xPortalNet software is unable to assign temporary card.
Related Software:	xPortalNet
Related Hardware:	NIL
System Application:	NIL
Symptom and Finding:	When users wanted to assign a temporary card to Staff Records, the following error message is shown: Figure 1: No Temporary Card available! Please ask the administrator to create temporary card in 'Card Inventory' Error Message
Cause:	No temporary card is available All temporary card created is in use
	Warning! Users are not recommended to run any xPortal software in Windows XP* operating system as the system is unstable* Users are also advised to stop the xPortal Services before shutting down the Server PC* to prevent any missing transaction issues.* . . Summary: To create a new temporary card to be assigned to Staff Records. To assign the temporary card to the Staff Records. . Step-by-step Guide: To create a new temporary card to be assigned to Staff Records: Step 1: Go to xPortalNet Client > Data Setup > Access Data Setting > Card Records > Add. The Add Card Detail window will be shown. Fill in the Card No and select "Temporary" as the Card Type. Click OK to save the changes. Figure 2: Add Card Detail Window . . To assign the temporary card to the Staff Records: Step 1: Go to xPortalNet Client > Data Setup > Access Data Setting > Staff Records > select the staff to be assigned with temporary card > Modify. The Edit Staff Record window will be shown. Click Temporary Card tab, select the pre-configured temporary card under Card No field and specify the Start and End Date respectively. Click OK to save the changes. Figure 3: Temporary Card Tab . Step 2: The Staff Records will be updated with the information on the temporary card accordingly. Figure 4: Updated Information in Staff Records Window
Common Issues:	NIL
Porting Date:	24/4/2019