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How to troubleshoot the issue where XP-SNET controller is down

After having completed the configuration of the XP-SNET controller, the controller status is shown as Down in the xPortalNet software.

• xPortalNet

• XP-SNET

• Yellow LED at network / RJ45 socket on the controller board is not blinking
• Controller status is shown as Down
• No transaction is recorded from the XP-SNET controller

• Network cable is not working properly
• Network settings were not configured properly

Step 1: Users should check and ensure that the network cable is working and is connected properly to the controller board.

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• To check the pre-configuration settings in Web Diagnostic:

Step 1: Users should check and double-confirm that the pre-configuration settings in Web Diagnostic is configured properly according to the controller's network configuration. Ensure that the IP address assigned to the controller is unique.

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• To check the controller configuration:

Step 1: Users should check and double-confirm that the network configuration for the XP-SNET controller is configured properly according to the settings in Web Diagnostic. Ensure that the IP address assigned to the controller is unique.