Problem (Issue) Statement: | How to troubleshoot the issue where XP-SNET controller is down |
Description: | After having completed the configuration of the XP-SNET controller, the controller status is shown as Down in the xPortalNet software. |
Related Software: |
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Related Hardware: |
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System Application: | NIL |
Symptom and Finding: |
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Cause: |
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Summary:
. Step-by-step Guide:
Step 1: Users should check and ensure that the network cable is working and is connected properly to the controller board. Knowledge Base Link Users may refer to /wiki/spaces/MICS/pages/920453177 for the complete guide on the wiring connections on XP-SNET controller. .. .
Step 1: Users should check and double-confirm that the pre-configuration settings in Web Diagnostic is configured properly according to the controller's network configuration. Ensure that the IP address assigned to the controller is unique. Knowledge Base Link Users may refer to /wiki/spaces/MICS/pages/128843793 for the complete pre-configuration guide. . .
Step 1: Users should check and double-confirm that the network configuration for the XP-SNET controller is configured properly according to the settings in Web Diagnostic. Ensure that the IP address assigned to the controller is unique. Knowledge Base Link Users may refer to /wiki/spaces/MICS/pages/928907332 for the complete configuration guide for XP-SNET controller. | |
Common Issues: | NIL |
Porting Date: | 9/4/2019 |
PROOF-READ
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