Problem (Issue) Statement: | Why is the staff name shown as "Unlisted User" from the transaction list |
Description: | The staff name is shown as "Unlisted User" when the access card is flashed on the reader / controller. |
Related Software: | NIL |
Related Hardware: | NIL |
System Application: | Door Controller Mode |
Symptom and Finding: | After flashing the access card, the transaction list shows "Unlisted User" transaction, and the staff is unable to access the door |
Cause: | The card record is not yet downloaded to the controller. The record may exist in the database, but must be downloaded (Send Door Settings) to the relevant controllers in order for the database to be stored in the controller's memory. |
Solution: | Summary:
Step-by-step Guide:
Step 1: There are 4 ways to add staff record using the xPortalNet software. The 4 ways include "Manual Add", "Batch Add", "Scan List", and "Import Staff" Knowledge Base Link Users can refer to the following KB for additional details on how to add the staff record following each methods: . . .
Step 1: Go to xPortalNet Client > Device Comm > Send Door Settings. Step 2: The Send Door Controller Settings window will be shown. Check the desired controller's checkbox and click Send All Settings. Step 3: The Delivery Report window will be shown. Please wait for the Send Data and Command process to complete before clicking Close. |
Common Issues: | NIL |
Porting Date: | 26/11/2018 (Rev 1.0) |
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