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Problem (Issue) Statement: | How to troubleshoot the issue where users cannot start xPortal3000 Service |
Description: | Users are unable to start xPortal3000 Service as the software showed an error message. |
Related Software: | |
Related Hardware: | NIL |
System Application: | NIL |
Symptom and Finding: | When users attempt to start xPortal3000 Service, the following error message is shown by the software:
Figure 1: Error While Trying to Start the Service Message |
Cause: | - The software version is below xPortal3000 v3.0.0.30 and is mis-detected as a threat by the antivirus software.
- The xPortal3000 physical folder is missing in the xPortal3000 Server PC.
|
Solution:
| . . Summary:To upgrade the software to prevent the software from being mis-detected as a threat.To uninstall and re-install the software again.
Step-by-step Guide:
To upgrade the software to prevent the software from being mis-detected as a threat:
Step 1: Users should upgrade the software to the latest version to prevent the software from being mis-detected as a threat. . . To uninstall and re-install the software again:
Step 1: At the C:\ProgramFiles\MicroEngine\xPortal3000 folder, there should be 2 separate folders named Server and Client.
Figure 2: Client and Server Folders in the xPortal3000 Folder . Step 2: If any of the two folders are missing, users should uninstall the software, and re-install the software again. Go to Control Panel > Uninstall a Program. The Uninstall or change a program window will be shown. Click on MicroEngine xPortal3000 Client > Uninstall. Then, click on MicroEngine xPortal3000 Server > Uninstall.
Figure 3: Uninstall or Change a Program Window . Step 3: Get the latest xPortal3000 Server and Client download link from the MicroEngine's indoor support team. . Step 4: Install the xPortal3000 software. . . Step 5: After successfully re-installing the xPortal3000 software, run the xPortal3000 Server Configuration Manager and run the xPortal3000 Service. Ensure that the Service State is shown as Running.
Figure 4: xPortal3000 Server Configuration Manager |
Common Issue | NIL |
Date Documentation: | 10/4/2020 (Rev 1.0) |
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