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Problem (Issue) Statement: | How to troubleshoot the issue where XP-SNET controller is down | ||||||||||||||||||||
Description: | After having completed the configuration of the XP-SNET controller, the controller status is shown as Down in the xPortalNet software. | ||||||||||||||||||||
Related Software: |
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Related Hardware: |
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System Application: | NIL | ||||||||||||||||||||
Symptom and Finding: |
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Cause: |
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. . Summary:
. Step-by-step Guide:
Step 1: Users should check and ensure that the network cable is working and is connected properly to the controller board.
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Step 1: Users should check and double-confirm that the pre-configuration settings in Web Diagnostic is configured properly according to the controller's network configuration. Ensure that the IP address assigned to the controller is unique.
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Step 1: Users should check and double-confirm that the network configuration for the XP-SNET controller is configured properly according to the settings in Web Diagnostic. Ensure that the IP address assigned to the controller is unique.
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Common Issues: | NIL | ||||||||||||||||||||
Porting Date: | 9/4/2019 |
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