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Problem (Issue) Statement:Why is the staff name shown as "Unlisted User" from the transaction list
Description:The staff name is shown as "Unlisted User" when the access card is flashed on the reader / controller.
Related Software:NIL
Related Hardware:NIL
System Application:Door Controller Mode
Symptom and Finding:

After flashing the access card, the transaction list shows "Unlisted User" transaction, and the staff is unable to access the door
Unlisted User Transaction
Figure 1: Unlisted User Transaction

Cause:The card record is not yet downloaded to the controller. The record may exist in the database, but must be downloaded (Send Door Settings) to the relevant controllers in order for the database to be stored in the controller's memory.
Solution:

Summary:

  • To add the staff record.

  • To send the Door Settings to the Controller

Step-by-step Guide:

  • To add the staff record:

Step 1: There are 4 ways to add staff record using the xPortalNet software. The 4 ways include "Manual Add", "Batch Add", "Scan List", and "Import Staff"
Staff Detail Setup Window
Figure 2: Staff Detail Setup Window


Info
titleKnowledge Base Link

Users can refer to the following KB for additional details on how to add the staff record following each methods:




  • To send the Door Settings to the Controller:

Step 1: Go to xPortalNet Client > Device Comm > Send Door Settings.


Step 2: The Send Door Controller Settings window will be shown. Check the desired controller's checkbox and click Send All Settings.
Send Door Controller Settings Window
Figure 3: Send Door Controller Settings Window


Step 3: The Delivery Report window will be shown. Please wait for the Send Data and Command process to complete before clicking Close.
Delivery Report Window
Figure 4: Delivery Report Window

Common Issues:NIL
Porting Date:26/11/2018 (Rev 1.0)

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