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Problem (Issue) Statement: | How to install fingerprint templates from one XP-GT controller to another XP-GT controller | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Description: | A guide to install fingerprint templates from one XP-GT controller to another XP-GT controller. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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System Application: | This article can be used as reference for the following scenarios:
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Symptom and Finding: | When card users place finger on fingerprint reader of XP-GT, the following responses are observed:
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Cause: | Card user's fingerprint template was not downloaded / installed in the XP-GT controller. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Solution: |
. . Summary
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Step 1: Ensure that the card user has enrolled his / her fingerprint template at the XP-GT controller that is designated as the Master Controller (for site layout which installed more than 1 unit of XP-GT controller).
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Users can refer to the following KB articles to enrol fingerprint templates: |
Step 2: Ensure that the card user's fingerprint template is able to be retrieved by the xPortalNet / xPortal3000 software
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Users can refer to How to Download or Retrieve Fingerprint Template Enrolled in XP-GT Controller to xPortalNet or xPortal3000 Software Database for the complete steps to retrieve the fingerprint template. |
Step 3: Ensure that the XP-GT controller's status is shown as UP.
To install fingerprint templates from one XP-GT controller to another XP-GT controller via xPortalNet software:Anchor 2 2
Step 1: Go to xPortalNet Client > Device Comm > Send Staff Setting.
Figure 1: Send Staff Setting Button
Step 2: The Send Staff Settings window will be shown as below. Check the controller checkbox to retrieve the fingerprint templates from, specify the card number to be retrieved, and click Get Template.
Figure 2: Send Card Setting Window
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Warning | ||
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If users click Send All command with the All Card checkbox checked, the first two commands that the software will issue to the controller are Clear Finger Print DB and Clear Card DB respectively. During this process, card users may not be able to gain access due to the aforementioned command issued by software. System users are advised to only perform this procedure during low traffic movement to minimize access interruptions.
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Step 3: The Delivery Report window will be shown. Wait until the Delivery Report prompts the download process is complete before clicking Close to continue.
Figure 4: Delivery Report Window
Step 4: The Communication Retrieval Result window will be shown to indicate the number of templates downloaded / retrieved from the controller. Click Close to continue.
Figure 5: Communication Retrieval Result Window
Step 5: The following message window will be shown to indicate that the Record is Updated. Click OK to continue. The fingerprint template data has been sent to the XP-GT controller.
Figure 6: Record Updated Window
To install fingerprint templates from one XP-GT controller to another XP-GT controller via xPortalNet software:Anchor 3 3
Step 1: Go to xPortal3000 Client > Device Comm > Send Card Setting.
Figure 7: Send Card Setting Icon in Device Comm Menu
Step 2: The Send Staff Settings window will be shown as below. Check the controller checkbox to retrieve the fingerprint templates from, specify the card number to be retrieved, and click Get Template.
Figure 8: Send Card Settings Window
Tip | ||
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Warning | ||
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If users click Send All command with the All Card checkbox checked, the first two commands that the software will issue to the controller are Clear Finger Print DB and Clear Card DB respectively. During this process, card users may not be able to gain access due to the aforementioned command issued by software. System users are advised to only perform this procedure during low traffic movement to minimize access interruptions. |
Step 3: The Delivery Report window will be shown. Wait until the Delivery Report prompts the download process is complete before clicking Close to continue.
Figure 10: Delivery Report Window
Step 4: The Communication Retrieval Result window will be shown to indicate the number of templates downloaded / retrieved from the controller. Click Close to continue.
Figure 11: Communication Retrieval Result Window
Step 5: The following message window will be shown to indicate that the Record is Updated. Click OK to continue. The fingerprint template data has been sent to the XP-GT controller.
Figure 12: Record Updated Window
Date Documentation:
11/6/2018 (Rev 1.0)
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