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Problem (Issue) Statement: | How to troubleshoot the issue where users are unable to login to xPortalNet software after installing the software | ||||||||||||||||||||||||||||
Description: | After successfully installing the xPortalNet software, users are unable to login to the xPortalNet Server. | ||||||||||||||||||||||||||||
Related Software: |
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Related Hardware: | NIL | ||||||||||||||||||||||||||||
System Application: | NIL | ||||||||||||||||||||||||||||
Symptom and Finding: |
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Cause: |
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Solution: | Summary: . . Step-by-step Guide:
Step 1: Ensure that the SQL Server software is installed correctly.
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Step 1: Ensure that the xPortalNet Service is running before launching the xPortalNet Server or Client software application. . Step 2: Locate and right-click the xPortalNet Service icon at the system tray. Then, click Start. . Step 3: Once the xPortalNet Service is started, the Stop option becomes available, while the Start option is grayed out. . Step 4: Users can now proceed to launch the xPortalNet Server or Client software application. . .
Step 1: Users must initialize the database for the xPortalNet software before being able to use the software.
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Common Issues: | NIL | ||||||||||||||||||||||||||||
Porting Date: | 31/12/2019 |
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