| Problem (Issue) Statement: | How to troubleshoot the issue where users cannot login to xPortal2007 software |
| Description: | This article will guide users on how to troubleshoot the issue where users cannot login to xPortal2007 software. |
| Related Software: | xPortal2007 |
| Related Hardware: | NIL |
| System Application: | NIL |
| Symptom and Finding: | Users are unable to login to xPortal2007 software. |
| Cause: | The database is yet to be initialized. Users have to initialize the database in order to use the software |
Summary:
. Step-by-step Guide:
Step 1: Users are required to initialize the software database in order to use the software. Knowledge Base Link Users may refer to How to Initialize a Fresh Database for xPortal2007 Software for the complete procedures to initialize the database. | |
| Common Issues: | NIL |
| Porting Date: | 22/4/2019 |
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