Problem (Issue) Statement: | Why are Users Unable to Enrol Fingerprint Templates at XP-GT Controller | ||
Description: | Fingerprint templates are unable to be added to the controller. | ||
Related Software: |
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Related Hardware: |
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System Application: | NIL | ||
Symptom and Finding: | After flashing the card at the door, the controller / software responded with invalid access. Using the same card number, system users are unable to add the fingerprint templates | ||
Cause: | The Staff Record is yet to be added at the controller / software. The controller / software does not recognize the staff card number. | ||
Solution: | Summary:
. Step-by-step Guide:
Step 1: Please refer to the following KB to manually add Staff Record in xPortalNet Client
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Step 1: Please refer to the following KB to add Staff Record at controller
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Common Issues: | NIL | ||
Porting Date: | 3/12/2018 |
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