Problem (Issue) Statement: | How to troubleshoot the issue where users cannot start xPortal3000 Service | |||
Description: | Users are unable to start xPortal3000 Service as the software showed an error message. | |||
Related Software: |
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Related Hardware: | NIL | |||
System Application: | NIL | |||
Symptom and Finding: | When users attempt to start xPortal3000 Service, the following error message is shown by the software: | |||
Cause: |
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Solution: |
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Users may refer to Misdetection of Virus in xPortal3000 Software for the complete steps to prevent the software from being mis-detected as a threat. |
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Step 1: At the C:\ProgramFiles\MicroEngine\xPortal3000 folder, there should be 2 separate folders named Server and Client.
Figure 2: Client and Server Folders in the xPortal3000 Folder
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Step 2: If any of the two folders are missing, users should uninstall the software, and re-install the software again. Go to Control Panel > Uninstall a Program. The Uninstall or change a program window will be shown. Click on MicroEngine xPortal3000 Client > Uninstall. Then, click on MicroEngine xPortal3000 Server > Uninstall.
Figure 3: Uninstall or Change a Program Window
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Step 3: Get the latest xPortal3000 Server and Client download link from the MicroEngine's indoor support team.
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Step 4: Install the xPortal3000 software.
Users may refer to How to Install xPortal3000 Software for a Fresh Installation for the complete steps to install xPortal3000 software. |
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Step 5: After successfully re-installing the xPortal3000 software, run the xPortal3000 Server Configuration Manager and run the xPortal3000 Service. Ensure that the Service State is shown as Running.
Figure 4: xPortal3000 Server Configuration Manager
Common Issue
NIL
Date Documentation:
10/4/2020 (Rev 1.0)
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