Unable to Start xPortal3000 Server Configuration Manager with the Error Message of "Fail to check database version" Shown by the Software

Problem (Issue) Statement:	Unable to start xPortal3000 Server Configuration Manager with the error message of "Fail to check database version" shown by the software
Description:	Users are unable to start the xPortal3000 Server Configuration Manager, with the software prompting an error message indicating that the software "fail to check database version: unsupported on-disk structure for file".
Related Software:	xPortal3000
Related Hardware:	All controller models
System Application:	NIL
Symptom and Finding:	When users wished to start the xPortal3000 Server Configuration Manager, the following error message is prompted by the software application: Figure 1: Fail to Check Database Version Error Message
Cause:	Users have installed a newer / older version of Firebird Server that is different from the version installed during the database initialization.
Solution:	Warning! Users are not recommended to run any xPortal software in Windows XP* operating system as the system is unstable* Users are also advised to stop the xPortal Services before shutting down the Server PC* to prevent any missing transaction issues.* . . Summary: To uninstall the current Firebird Server version and reinstall the original version used during the database initialization . Step-by-step Guide: To uninstall the current Firebird Server version and reinstall the original version used during the database initialization: Step 1: Users are required to uninstall the current Firebird Server version. . Step 2: Users are then required to install the original Firebird Server version used during the database initialization. . Step 3: Users can then run the xPortal3000 Server Configuration Manager application, the service should be able to be started.
Common Issues:	NIL
Porting Date:	27/3/2019

PROOF-READ

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Users are not recommended to run any xPortal software in Windows XP operating system as the system is unstable

Users are also advised to stop the xPortal Services before shutting down the Server PC to prevent any missing transaction issues.

Summary:

To uninstall the current Firebird Server version and reinstall the original version used during the database initialization

Step-by-step Guide:

To uninstall the current Firebird Server version and reinstall the original version used during the database initialization:

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