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Problem (Issue) Statement: | How to check the controller model and version number in xPortal software |
Description: | A guide to check the controller model and version number in xPortal software. |
Related Software: | |
Related Hardware: | NIL |
System Application: | NIL |
Symptom and Finding: | |
Cause: | For first time guide to check the controller model and version number in xPortal software. |
Solution:
| . . Summary:To check the controller model and version number in xPortal3000 software.To check the controller model and version number in xPortalNet software.
Step-by-step Guide:
To check the controller model and version number in xPortal3000 software:
Step 1: Go to xPortal3000 Client > Device Comm > Retrieve Device Setting. The Retrieve Door Controller Settings window will be shown. Select the controller to check the controller model and version number. Click on Version icon.
Figure 1: Retrieve Door Controller Settings Window . Step 2: The Communication Result window will then be shown. The controller model and version number will be shown in the window.
Figure 2: Communication Result Window Showing the Controller Model and Version Number . . - To check the controller model and version number in xPortalNet software:
Step 1: Go to xPortalNet Client > Device Comm > Retrieve Device Setting. The Retrieve Door Settings window will be shown. Select the controller to check the controller model and version number. Click on Version icon. Figure 3: Retrieve Door Settings Window . Step 2: The Delivery Report window will then be shown to indicate the send get version command progress. Ensure that the command is sent without any errors. Click Close to continue.
Figure 4: Delivery Report Window . Step 3: The Communication Result window will be shown to indicate the controller model and version number. Click Close to exit from the window.
Figure 5: Communication Result Window |
Common Issue | NIL |
Date Documentation: | 10/4/2020 (Rev 1.0) |
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