Problem (Issue) Statement: | How to fix xPortalNet software hang (not responsive) problem. | |||||||||||||||||||||||||||||||||||||||||||||||||||||
Description: | Software hang can be caused by many reasons. This article will focus on how to find out whether xPortalNet Client software hang is due to too many pending alarms, and to guide you to check and how to resolve the problem. | |||||||||||||||||||||||||||||||||||||||||||||||||||||
Related Software: | /wiki/spaces/SRN/pages/132382980 or higher | |||||||||||||||||||||||||||||||||||||||||||||||||||||
Related Hardware: | NIL | |||||||||||||||||||||||||||||||||||||||||||||||||||||
System Application: | Door Access System | |||||||||||||||||||||||||||||||||||||||||||||||||||||
Symptom and Finding: |
| |||||||||||||||||||||||||||||||||||||||||||||||||||||
Cause: |
| |||||||||||||||||||||||||||||||||||||||||||||||||||||
Solution: | Summary
. Step-by-step Guide:
.
In these steps, user will be guided to verify whether the hang issues is caused by too many pending alarm.
. Option 1: To check the count of pending alarm. Step 1: Stop xPortalNet Service if it is running. Step 2: Go to C:\ > ProgramData > MicroEngine > xPortalNet v1> Redundancy. Step 3: Open the 'PendingAlarmTransaction.bin' file to search on how many "structOnlineTransRec" node can be found. Click here to download Notepad++. Step 4: Search for <anyType xsi:type="structOnlineTransRec"> from the opened file. Press 'Ctrl + F' button from your keyboard.
Step 5: At the Find Result section, see the total count of hits that matched the searching. Observation:
. Option 2: To rename the 'PendingAlarmTransaction.bin' file.Step 1: Stop xPortalNet Service if it is running. Step 2: Go to C:\ > ProgramData > MicroEngine > xPortalNet v1> Redundancy. Step 3: Rename the 'PendingAlarmTransaction.bin' file. Step 4: Start the xPortalNet Service again. Observation:
.
In these steps, user will be guided to review and modify the pre-defined alarm definition if user don't want to see / acknowledge the alarm. This can help in reducing the total numbers of alarm listed in the Latest Alarm Event List when the events occur.
Step 1: Re-login to xPortalNet Client software. Step 2: Go to Data Setup > System Setting > Alarm Configuration > Alarm Definition. Step 3: The Alarm Definition Library window will be displayed.
Step 4: In Edit Alarm Definition window, you can modify its Assigned Events.
Step 5: In Edit Alarm Event window, you can define which event to be displayed / acknowledged in Latest Alarm Event List once it is triggered.
Step 6: Click OK to confirm and save the changes. Step 7: "Record Updated" message will be shown. Step 8: Finished.
.
In these steps, user will be guided to configure the maximum alarm events to be displayed from the Latest Alarm Event List.
. Step 1: Go to the Latest Alarm Event List tab from the main window of xPortalNet Client software. Step 2: At the top-right side of the window, you can find the Limit Max. Transaction Display.
| |||||||||||||||||||||||||||||||||||||||||||||||||||||
Common Issue: | NIL | |||||||||||||||||||||||||||||||||||||||||||||||||||||
Date Documentation: | 22/10/2018 (Rev 2.0) |
Status | ||||||
---|---|---|---|---|---|---|
|
...
Section | |||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| |||||||||||||||||
|
.
...
.
Choices for confluence | ||
---|---|---|
|