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Problem (Issue) Statement:How to troubleshoot .NET Framework v1.1 Error Messages
Description:

The xPortalNet software requires the Server PC to be installed with .NET Framework v1.1 in order for the software application to work as intended. 

This article will guide users on how to troubleshoot the error messages associated with the .NET Framework v1.1.

Related Software:
  • xPortalNet
Related Hardware:NIL
System Application:NIL
Symptom and Finding:
  • Symptom 1: 
     This setup requires the .NET Framework version 1.1.4322. Please install the .NET Framework and run this setup again Error Message
    Figure 1: This setup requires the .NET Framework version 1.1.4322. Please install the .NET Framework and run this setup again Error Message
    .
  • Symptom 2:
    xPortalNet Server Inactive
    Figure 2: xPortalNet Server Inactive
    .
  • Symptom 3:
    There is no row at position 0 Error Message
    Figure 3: There is no row at position 0 Error Message
    .
    Application has generated an exception that could not be handled Error Message
    Figure 4: Application has generated an exception that could not be handled Error Message
    .
    Registered JIT debugger is not available Error Message
    Figure 5: Registered JIT debugger is not available Error Message
    .
  • Symptom 4:
    An unhandled exception has occurred in your application Error Message
    Figure 6: An unhandled exception has occurred in your application Error Message
Cause:
  • For Symptom 1 & 2, the Microsoft .NET Framework v1.1 is not installed.
  • For Symptom 3 & 4, the Microsoft .NET Framework v1.1 installed has been corrupted.


Warning
titleWarning!

  • Users are not recommended to run any xPortal software in Windows XP operating system as the system is unstable

  • Users are also advised to stop the xPortal Services before shutting down the Server PC to prevent any missing transaction issues.

.

.

Summary:

  • To install Microsoft .NET Framework v1.1 to overcome Symptom 1 & 2.

  • To clean up the corrupted .NET Framework v1.1 instance and reinstall the Microsoft .NET Framework to overcome Symptom 3 & 4.

.

Step-by-step Guide:

  • To install Microsoft .NET Framework v1.1 to overcome Symptom 1 & 2:

Step 1: In order to allow the xPortalNet software to operate as intended, users must install the Microsoft .NET Framework v1.1.

Info
titleKnowledge Base Link

Users may refer to How to Manually Install Microsoft .NET Framework 1.1 on Windows 10, Windows 8, Windows 7, Windows Vista and Windows Server 2008 for the complete guide.


.

.

  • To clean up the corrupted .NET Framework v1.1 instance and reinstall the Microsoft .NET Framework to overcome Symptom 3 & 4:

Step 1: Users are advised to uninstall the corrupted instance of .NET Framework v1.1.

Info

Users may refer to How to Clean Up Corrupted Microsoft .NET Framework Installations for the complete steps to uninstall the corrupted instance of .NET Framework v1.1

.

.

Step 2: Users must then reinstall the Microsoft .NET Framework v1.1.

Info
titleKnowledge Base Link

Users may refer to How to Manually Install Microsoft .NET Framework 1.1 on Windows 10, Windows 8, Windows 7, Windows Vista and Windows Server 2008 for the complete guide.


Common Issues:NIL
Porting Date:15/4/2019

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