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Problem (Issue) Statement: | How to troubleshoot the issue where users are unable to run xPortal3000 software after restroring a backed up database | ||||||||||
Description: | When users attempt to login to xPortal3000 software after restoring a backed up database, the login failed. | ||||||||||
Related Software: |
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Related Hardware: | NIL | ||||||||||
System Application: | NIL | ||||||||||
Symptom and Finding: | After restoring the database, users are unable to login to xPortal3000 software with the software prompting the following error message: | ||||||||||
Cause: |
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Solution: |
. . Summary:
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Info | ||
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Please close the BackupInfo.txt file without saving the file. Any changes to the file will directly affect the software database! |
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Step 4: Users can then proceed to install the correct Firebird version according to the information shown in the BackupInfo.txt file.
Common Issue
NIL
Date Documentation:
14/4/2020 (Rev 1.0)
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