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Problem (Issue) Statement: | How to troubleshoot the issue where users are unable to run xPortal3000 software after restroring a backed up database |
Description: | When users attempt to login to xPortal3000 software after restoring a backed up database, the login failed. |
Related Software: | |
Related Hardware: | NIL |
System Application: | NIL |
Symptom and Finding: | After restoring the database, users are unable to login to xPortal3000 software with the software prompting the following error message: Image Added Figure 1: Fail to Check Database Version: Unable to Complete Network Request to Host "localhost" Error Message |
Cause: | - The Firebird version used is different from the Firebird version of the backed up database.
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Solution:
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Warning |
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| Users are not recommended to run any xPortal software in Windows XP operating system as the system is unstableUsers are also advised to stop the xPortal Services before shutting down the Server PC to prevent any missing transaction issues.
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. . Summary:To check the Firebird database version of the database backup file.
Step-by-step Guide:
To check the Firebird database version of the database backup file:
Step 1: Go to the physical folder of the xPortal3000 backup file. Right-click on the file and select Extract Here.
Figure 1: Right-click the Backup File and Select Extract Here . Step 2: Locate the BackupInfo.txt file. Double-click the file to open it.
Figure 2: Opening the BackupInfo.txt File . Step 3: The BackupInfo.txt file will be shown in the Notepad. Note that the Firebird Version information is shown in the text file.
Figure 3: The Firebird Version Information in the BackupInfo.txt File . Info |
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| Please close the BackupInfo.txt file without saving the file. Any changes to the file will directly affect the software database! |
. Step 4: Users can then proceed to install the correct Firebird version according to the information shown in the BackupInfo.txt file. |
Common Issue | NIL |
Date Documentation: | 14/4/2020 (Rev 1.0) |
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