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Problem (Issue) Statement: | How to check network connection using Command Prompt to ping controller IP Address | |||||||||||||||
Description: | This article will guide users to check network connection using Command Prompt to ping controller IP Address. | |||||||||||||||
Related Software: |
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Related Hardware: | NIL | |||||||||||||||
System Application: | NIL | |||||||||||||||
Symptom and Finding: | NIL | |||||||||||||||
Cause: | For first time guide to check network connection using Command Prompt to ping controller IP Address. | |||||||||||||||
Solution: |
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Users may refer to /wiki/spaces/MICS/pages/323616874How to Launch the Command Prompt in Windows Operating System for the complete steps to launch Command Prompt. |
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Step 2: Type the following command into the Command Prompt window. If the Command Prompt showed response according to Figure 1, it means that the xPortal Server PC is able to communicate with the controller.
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ping "controller IP Address" |
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Figure 1: Command Prompt Showing the Ping Received from the IP Address
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If the Command Prompt showed response according to Figure 2 or Figure 3, it means that the xPortal Server PC is unable to communicate with the controller.
Figure 2: Command Prompt Showing the Destination Host Unreachable Message
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Figure 3: Command Prompt Showing the Request Timed Out Message
Common Issue
NIL
Date Documentation:
30/3/2020 (Rev 1.0)
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