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Problem (Issue) Statement:How to use Device Lookup feature in xPortal3000 software
Description:

Device Lookup is a feature in xPortal3000 software which assists in searching and configuring available devices connected across the same network. Instead of having to add the controller manually, users can rely on this user-friendly, fast, and easy feature to add controllers to the system's database.

This article will guide users on how to use the Device Lookup feature in xPortal3000 software.

Related Software:
  • xPortal3000
Related Hardware:NIL
System Application:NIL
Symptom and Finding:NIL
Cause:For first time guide on how to use the Device Lookup feature in xPortal3000 software.

Step 1: Login to xPortal3000 Client. Click on Device Lookup icon at the menu bar of the xPortal3000 Client window.
Device Lookup Icon
Figure 1: Device Lookup Icon

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Step 2: The Device Discovery window will be shown, where the software will begin the search for connected controllers in the same network.
Device Discovery Window
Figure 2: Device Discovery Window

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Step 3: Users need to wait for the Device Discovery to finish the search before proceeding to the following section.

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  • Anchor
    configure
    configure
    To configure the network settings of the controller:

Step 1: Once the Device Discovery completed the search, the Controller Discovery window will be shown. Users are shown a list of controllers connected to the same network. Select the controller to be configured and click Configure Controller.
Controller Discovery Window
Figure 3: Controller Discovery Window

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Step 2: The Configure Controller window will then be shown. Configure the fields accordingly, ensuring that the IP Address, Subnet Mask and Gateway fields are the same as those configured in the Web Diagnostic. Under the Server Settings section, configure the settings of the Server PC. Click OK to continue.
Configure Controller Window
Figure 4: Configure Controller Window

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Step 3: The following window will be shown to prompt users to enter the Web Diagnostic password to confirm the configuration settings. Enter the Web Diagnostic password and click OK to proceed.
Enter the Web Diagnostic Password
Figure 5: Enter the Web Diagnostic Password

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Step 4: The following message window will be shown to indicate that the software is refreshing the controller record. Click OK to continue.

Figure 6: Please wait for a moment while refreshing the controller record! Message

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  • Anchor
    add
    add
    To add controller, connection and door settings:

Step 1: The following window will be to ask if users wish to add the controller to software's database. Click Yes to continue.

Figure 7: Do you want to add this controller to the software now? Message

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Step 2: The Controller Settings window will then be shown. Fill up the information accordingly. Click Next to continue.
Controller Settings WindowImage Removed
Figure 8: Controller Settings Window

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Step 3: The Controller Wizard will then prompt the Connection Settings window. Fill up the information accordingly and click Next to continue.
Connection Settings WindowImage Removed
Figure 9: Connection Settings Window

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Step 4: The Door Settings window will be shown. Fill up the information accordingly and click Next to continue.
Door Settings WindowImage Removed
Figure 10: Door Settings Window

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Step 5: The Door Access Assignment window will then be shown. Users can choose to skip this step by ticking the Skip this step. I will setup it later checkbox. Click Next to continue.
Door Access Assignment WindowImage Removed
Figure 11: Door Access Assignment Window

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Step 6: At the Alarm Panel and Input/Output Settings window, tick the Skip this step. I will setup it later checkbox. Click Next to continue.
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Figure 12: Alarm Panel and Input/Output Settings Window

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Step 7: The Summary window will be shown. Click Back if users wished to make any changes to the configuration settings, or click Next to continue.
Summary WindowImage Removed
Figure 13: Summary Window

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Step 8: The software will then prompt the following message window to indicate that the software is refreshing the controller record. Click OK to continue.
Image Removed
Figure 14: Please wait for a moment while refreshing the controller record! Message

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Step 9: The software will then send the relevant data to the controller. Please wait for the sending process to complete before clicking OK. At the Delivery Report window, check and ensure that all the sending of data is sent correctly and that no error was encountered by the software. Click Close.
Send Data and Command WindowImage Removed
Figure 15: Send Data and Command Window

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Delivery Report WindowImage Removed
Figure 16: Delivery Report Window

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Step 10: If the following message window is shown, ignore it and click OK to continue. The Controller Wizard window will show the Completing the Controller Setup Wizard window.
No Data to Send MessageImage Removed
Figure 17: No Data to Send Message

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Completing the Controller Setup Wizard WindowImage Removed
Figure 18: Completing the Controller Setup Wizard Window
Configure the controller, connection, and door settings in the Controller Wizard accordingly.

Info
titleKnowledge Base Link

Users may refer to How to Add Controller, Connection, and Door Settings in xPortal3000 Software Using New Controller Wizard for the complete steps to navigate through the settings in the Controller Wizard.

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  • Anchor
    check
    check
    To Check Connection Status:

Step 1: At the Completing the Controller Setup Wizard window, click Test Connection.
Click Test Connection
Figure 19: Click Test Connection

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Step 2: The Diagnose Controller window will then be shown. Ensure that the statuses shown for all tests are passed (indicated by the green tick), which meant that the controller is correctly and successfully configured. Click Close to continue.
Diagnose Controller Window 
Figure 20: Diagnose Controller Window

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Step 3: The following message window will be prompted to indicate that the controller status is UP. Click OK to continue. The software will then return to xPortal3000 home window.
This controller is UP Window
Figure 21: This controller is UP Window

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Step 4: At the xPortal3000 home window, go to Device List > Controller List. The status of the newly added controller will be indicated as "Up".

Figure 22: Controller List Showing Controller is "Up"

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Step 5: Go to Door List tab. The door status will also be indicated as "Up".

Figure 23: Door List Showing Door is "Up"

Common Issues:NIL
Porting Date:11/4/2019

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