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Problem (Issue) Statement: | Why users are unable to launch xPortalNet Client software after completing installation to new Client PC? |
Description: |
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Related Software: | - xPortalNet v1.0.0.69, x86 (Customized version for Changi Business Park)
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Related Hardware: | NIL |
System Application: | NIL |
Symptom and Finding: | After installing xPortalNet Client software and launching the Client software, the following error message of "xPortalNet Client has stopped working" is shown: Figure 1: xPortalNet Client has Stopped Working Error Message |
Cause: | It is caused by incomplete pre-requisite installation and the software is missing a manual registration of Panasonic library files. |
Solution: | Summary Step-by-step Guide:
Step 1: To manually install Microsoft .net Framework 1.0.
Step 2: To manually register Panasonic library file. Go to C drive > Program File(x86) > xPortalNet > Client > Panasonic and run the RegisterPanasonicLibrary.exe file. Step 3: A message window indicating "C:\Program Files(x86)\MicroEngine\xPortalNet\Client\...\ipropsapi.ocx succeeded" will be shown in dllRegisterServer.
Step 4: Now, users should be able to login to xPortalNet Client software.
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Date Documentation: | 13/7/2018 (Rev 1.0) |