Problem (Issue) Statement: | How to troubleshoot the issue where users are unable to restore transaction using Restore Trans Log Tool in xPortalNet software | |||
Description: | When user discovered that there are missing transactions, users attempted to restore the missing transaction via the Restore Trans log Tool. However, the users are unable to restore the missing transactions by using the Restore Translog Tool. | |||
Related Software: |
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Related Hardware: | NIL | |||
System Application: | NIL | |||
Symptom and Finding: | When users attempt to restore missing transactions using Restore Trans Log Tool, the following error message is shown and the Restore Trans Log Tool stopped responding. | |||
Cause: |
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Solution: |
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Only the Configuration File Path (XPNDBSetting.cfg file must be in the default location of C:\ProgramData\MicroEngine\xPortalNetv1\Server\Database. |
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Step 1: Locate the XPDBSetting.cfg file. Select the file, right-click and click Copy.
Figure 2: Copying the XPDBSetting.cfg File
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Step 2: Go to the default location (C:\MicroEngine\xPortalNetv1\Server\Database). Right-click the folder and select Paste.
Figure 3: Pasting the XPDBSetting.cfg File
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Figure 4: The XPDBSetting.cfg File Pasted in the Default Folder Location
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Step 3: Users can then delete the XPDBSetting.cfg file in the old folder location.
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Step 4: Users can now launch the Restore Trans Log Tool again. Click Browse to set up all the main database configuration section (1). Select the Restore Transaction From and Restore Transaction To dates (2), and click Start (3) to begin the transaction restoring process.
Figure 5: Restore Trans Log Tool Window
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Step 5: The window will then indicate the progress of the restore transaction process. Please wait until the progress completes before running the xPortalNet software.
Figure 6: Restore Transaction Progress
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Users may refer to How to Use the Restore Translog Tool to Restore Missing Transaction Data in xPortalNet Software for the complete guide to use the Restore Trans Log Tool. |
Common Issue
NIL
Date Documentation:
10/4/2020 (Rev 1.0)
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