Problem (Issue) Statement: | How to troubleshoot the issue where xPortal3000 showed error during Import Staff | |
Description: | xPortal3000 allowed users to import staff records in Excel or txt file format. However, when users attempt to import staff records in Excel file, the software showed an error message | |
Related Software: |
| |
Related Hardware: | NIL | |
System Application: | NIL | |
Symptom and Finding: | During import staff records using Excel or txt file, the following error message is shown by the software. | |
Cause: | The Microsoft Excel or txt source file is being opened by the computer. | |
Solution: | Summary:
. . Step-by-step Guide:
Step 1: Close any opened source file (either in Excel or txt file). Also, ensure that you have permission to open the source file. Right-click the source file > Open as Administrator. . Step 2: Re-import the staff again.
| |
Common Issues: | NIL | |
Porting Date: | 21/01/2020 |
.
|
.
.