Problem (Issue) Statement: | When users flashed card on the XP-GT3500L, the controller is unable to detect the card and does not respond to the flashed card |
Description: | After completing hardware installation and software configuration, when users flashed card on the XP-GT3500L controller, the controller failed to provide any response (controller no response) at all. No indication was prompted in the controller LCD screen, nor did the buzzer sound any beep. |
Related Software: |
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Related Hardware: |
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System Application: |
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Symptom and Finding: | Even after dismantling cable connections to RBM relay board and resetting the controller, flashing card on the XP-GT3500L controller still yielded no response on both the controller's LCD screen and controller buzzer. |
Cause: | After logging in to the Configuration Menu on the XP-GT3500L controller, it was discovered that the Int Rdr Enable (Internal Reader Enable) field under Door Parameter was set to NO. |
Solution: | Summary:
Note Users are advised to perform the ColdStart operation for first power up of the controller.
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Date Documentation: | 30/7/2018 (Rev 1.0) |
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