| Problem (Issue) Statement: | How to reset the standalone keypad reader to factory default setting (ColdStart) |
| Description: | Users failed to perform Coldstart. |
| Related Software: | Nil |
| Related Hardware: |
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| System Application: | NIL |
| Symptom and Finding: | Users failed to coldstart the reader. The reader's memory does not clear even after the coldstart operation has been completed. |
| Cause: | The reader may not be functioning properly |
| Solution: | Summary:
. Step-by-step Guide:
Step 1: Switch off the power supply to the standalone reader. Step 2: Upon switching on the standalone reader, it will enter into a power up mode, where the red LED will be blinking for 10 seconds. Step 3: To perform the coldstart operation, press the exit button for 2 seconds. Step 4: The standalone reader should be reset to factory default setting. If it does not, proceed to section 2 below.
Step 1: If users still failed to perform the coldstart operation, users are advised to send the standalone reader to MicroEngine Service Center for repairs. |
| Common Issues: | NIL |
| Porting Date: | 22/2/2019 |
PROOF-READ
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