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Problem (Issue) Statement:

Generated daily attendance report shows all staffs Attendance Summary are recorded as "Absent", and total staff work hours recorded as "00:00".

Description:

Time Attendance Mode was applied few years ago. Recently user wished to generate daily attendance report only to discover that all staffs shows total work hours recorded as '00:00'.

System Application:

Time Attendance Mode

Symptom and Finding:

At Daily Attendance Report, 'Work' and 'Work Hour' time and duration for all staff are shown as '00:00' and Attendance Summary for all staff are shown as 'Absent'.
xPortal3000 Daily Attendance Report

Figure 1: Generated Daily Attendance Report where all Work and Work Hour Time and Duration shown as 00:00

When users tried to generate transaction report, the software prompted 'No Data Found!' message window:
No Data Found! Message Window

Figure 2: No Data Found! Message Window

Cause:

User used many controllers and has many staff records, hence a lot of transaction will be pulled up from the controllers to software.
Some transactions may yet to be updated into transaction reporting which caused the software to not be able to generate the report.

Solution

Warning

title	Warning!

Users are not recommended to run any xPortal software in Windows XP operating system as the system is unstable
Users are also advised to stop the xPortal Services before shutting down the Server PC to prevent any missing transaction issues.

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Summary

Use Restore Translog Tool built-in xPortal3000 to restore translog data.

Step-by-step Guide:

Use Restore Translog Tool built-in xPortal3000 to restore translog data:

Step1: STOP Service at xPortal3000 Server Configuration Manager.

xPortal3000 Server Configuration Manager
Figure 3: xPortal3000 Server Configuration Manager.

Step 2: Go to Utilities tab and click Restore Transaction Tool. The following windows will be shown:

Figure 4: Utilities Tab.

Restore Transaction Tool Window
Figure 5: Restore Transaction Tool Window.

Step 3: Ensure the TransLog Folder location is correct. Select the Restore Transaction From date & time and Restore Transaction To data & time to select the duration that users wished to restore the trans logs from.

Step 4: Click Start button to start restore the Trans Log until complete.

Document Date

23/3/2018 (Rev 1.0)

Status

subtle	true
colour	Yellow
title	Proof-read

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Section

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Versions Compared

Old Version 25

New Version Current

Key

Users are not recommended to run any xPortal software in Windows XP operating system as the system is unstable

Users are also advised to stop the xPortal Services before shutting down the Server PC to prevent any missing transaction issues.

Summary

Use Restore Translog Tool built-in xPortal3000 to restore translog data.

Step-by-step Guide:

Use Restore Translog Tool built-in xPortal3000 to restore translog data:

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