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Problem (Issue) Statement:

How can I check the card holder information after he or she accessed the door

Description:

The fastest way to check the card holder information is by using the Photo feature from the Client software. It will only show the basic information of the card holder.

Related Software:

xPortalNet v1.5.0.0 or higher

Related Hardware:

NIL

System Application:

Door Access System

Symptom and Finding:

NIL

Cause:

NIL

Solution:



Warning
titleWarning!

  • Users are not recommended to run any xPortal software in Windows XP operating system as the system is unstable

  • Users are also advised to stop the xPortal Services before shutting down the Server PC to prevent any missing transaction issues.

.

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Summary 

  • To Get the Basic Information of Card Holder.


Step-by-step Guide: 

  • To Get the Basic Information of Card Holder:

In these steps, user will be guided to get the basic information of the card holder.


Step 1: Run the xPortalNet Client.


Step 2: Highlight the card user transaction from the Latest Event List.
Highlight card user transactionImage Modified
Figure 1: Highlight card user transaction.


Step 3: Click on the Photo icon from the main menu.
Click on Photo menuImage Modified
Figure 2: Click on Photo menu.


Step 4: The card holder information will be shown.
Card holder informationImage Modified
Figure 3: Card holder information.


Step 5: Finished.

Common Issue:NIL

Document Date:

06/09/2018  (Rev 1.0)

Status
subtletrue
colourYellow
titleProof-read

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Section
bordertrue


Column
width100%

Related Articles.

Containing the labels "xportalnet" AND "setup-guide" containing the phrase "staff records"

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cqllabel = "xportalnet" and label = "setup-guide" and space = "MKB" and title ~ "!\"how can i check the card holder information after he or she accessed the door\"" and text ~ "\"staff record\""


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