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Problem (Issue) Statement:

One of the admin user forgot the newly created password, how to reset the password back to the default password

Description:

System User is used to access the Server and Client software. For every System User account created, the default password will be prompted upon saving the changes during the record creation. Normally, we recommend user to change the password during their first time login to the software.

However, if they forgot their newly updated password, we cannot help to retrieve it back because the password is encrypted in our database. The only solution available is to reset the current password back to the default password.

Related Software:

xPortalNet v1.5.0.0 or higher

Related Hardware:

NIL

System Application:

Door Access System

Symptom and Finding:

NIL

Cause:

NIL

Solution:

Warning

title	Warning!

Users are not recommended to run any xPortal software in Windows XP operating system as the system is unstable
Users are also advised to stop the xPortal Services before shutting down the Server PC to prevent any missing transaction issues.

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Summary

To Reset System User's Password to Default Password.

Step-by-step Guide:

To Reset System User's Password to Default Password:

In these steps, user will be guided to reset the System User's password to default.

Info

title	Information

Any System User can reset the password as long as they have the rights to access to System User setup.
The 'Reset Password' button is visible as long as the menu access for System User is enabled in Server application.

Step 1: Run the xPortalNet Server.

Step 2: Login using different System User account.

Step 3: Go to Server Admin > System User.

Step 4: Select the System User's account that need the password reset.

Step 5: Then, click Reset Password button.
Reset System User password Image Modified
^{Figure 1: Reset System User password.}

Step 6: You will be prompted to confirm to reset the password. Click Yes to continue.
Confirm to reset password Image Modified
^{Figure 2: Confirm to reset password.}

Step 7: The default password will be displayed.
Password reset message Image Modified
^{Figure 3: Password resetted message.}

Info

title	Information

Once the password is reset, the password expiry will be extended and any locked out flag of the account will also be cleared.

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Step 8: Re-login using the default password and we recommend you to update the new password accordingly.

Step 9: Finished.

Document Date

03/09/2018 (Rev 1.0)

Status

subtle	true
colour	Yellow
title	Proof-read

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Section

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Column

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Versions Compared

Old Version 5

New Version Current

Key

Users are not recommended to run any xPortal software in Windows XP operating system as the system is unstable

Users are also advised to stop the xPortal Services before shutting down the Server PC to prevent any missing transaction issues.

Summary

To Reset System User's Password to Default Password.

Step-by-step Guide:

To Reset System User's Password to Default Password:

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