Problem (Issue) Statement: | Why is the "User Already Login" error message shown when login to the xPortalNet software | |||||||||||||||
Description: | "User Already Login" error message is shown due to the user account is currently in used or account session was not terminated correctly when closing the software application. | |||||||||||||||
Related Software: | NIL | |||||||||||||||
Related Hardware: | NIL | |||||||||||||||
System Application: | Door Access System | |||||||||||||||
Symptom and Finding: | The following error message is shown when login to the software / when try to re-login after software is unexpectedly terminated. | |||||||||||||||
Cause: |
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Solution: |
. . Summary
Step-by-step Guide:
In these steps, user will be guided to terminate current logged in System User session to be used in new session.
. Step 1: Run the xPortalNet Server. Step 2: Log in using other System User account. Step 3: At Connected Software User List, please select the account to be terminated. Step 4: Then, click on the Disconnect User at the bottom of the window. Step 5: You will be prompted to confirm the termination. Click Yes to continue. Step 6: The account has been terminated message will be displayed. Click OK. Step 7: Session terminated message will be shown once the account has been terminated. Click OK.
. Step 8: Re-login to the software by using the same account. Step 9: Finished. | |||||||||||||||
Document Date | 03/09/2018 (Rev 1.0) |
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