Problem (Issue) Statement: | How to check video transaction reporting from xPortalNet HS PS v2.0 Client software? | ||||||||||
Description: | A guide to check video transaction reporting from xPortalNet HS PS v2.0 Client software. | ||||||||||
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Symptom and Finding: | NA | ||||||||||
Cause: | For first time guide to check video transaction reporting from xPortalNet HS PS v2.0 Client software. | ||||||||||
Solution: |
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. . Step-by-Step Guide:
Step 1: Go to xPortalNet Client > Reports > Event Report > Video Transaction Reporting. . Step 2: The Video Transaction Reporting window will be shown as below. . Step 3: At the Transaction Search Option section, users can filter the transaction using several fields to narrow down the searches. Click Search to begin searching for the relevant transactions. . Step 4: Please wait for several minutes while the search results are shown at the Transaction Search Result section. . Step 5: Users can then select the specific transaction, right-click > select the Pre or Post Event Recording > select the duration to play back the video clip. . Step 6: xPortalNet HS PS Play Back Video Viewer window will be shown as below to play back the video recording. | ||||||||||
Common Issue: | NIL | ||||||||||
Date Documentation: | 27/1/2018 (Rev 1.0) |
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