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Users failed to send the Test Sending Email in order to test the setup for Email Notification feature.

• xPortalNet

Figure 2: Email could not be sent. The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.1 Authentication required Error Message

• The email notification is turned off
• The email address / password provided is incorrect
• The SMTP Server Name and SMTP Port are configured incorrectly

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Step 1: Go to xPortalNet Server > Server Admin > System Properties > Modify. The Edit System Properties window will be shown. Click Email & SMS tab.

Figure 3: Edit System Properties Window

Step 2: The Email & SMS tab will then be shown. At the Email Notification field, click on the drop-down dialog box and select "On". Click OK to save the changes.

Figure 4: Email & SMS Window

Step 3: The software will then prompt the following message windows to indicate that the record is updated and to remind users to download the settings to the respective controllers.

Figure 5: Record Updated Window

Figure 6: Message to Remind Users to Please go to xPortalNet Client software to download the settings (Device Comm → Send Door Controller Settings → Door Parameters)

Step 4: Back at the System Properties window, click Close to exit from the window.

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  To ensure that users entered the correct email address and password:

Step 1: Go to xPortalNet Server > System Properties > Modify > Email & SMS tab. The Email & SMS window will be shown. Ensure that the information entered under Account Name and Password are valid. 

Figure 7: Account Name and Password Field under Email & SMS Tab 

Step 2: Go to xPortalNet Server > Server Admin > Notify User > Add. The Add Notification window will be shown. Ensure that the correct email address is entered at the Email Address field. Click OK to save the changes.

Figure 8: Add Notification Window

Step 2: Back at the Notification Setup window, click Close to exit the window.

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  To configure the SMTP Server Name and SMTP Port correctly:

Step 1: Go to xPortalNet Server > System Properties > Modify > Email & SMS tab. The Email & SMS window will be shown. Ensure that the information entered in the SMTP Server Name and SMTP Port fields are correct.

Figure 9: SMTP Server Name and SMTP Port Field in Email & SMS Tab 

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Step 2: Click here for more information regarding SMTP Server Name and SMTP Port.