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Comment: Added link to KB article

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Problem (Issue) Statement:

Why users are unable to launch xPortalNet Client software after completing installation to new Client PC?

Description:

NIL

Related Software:

  • xPortalNet v1.0.0.69, x86 (Customized version for Changi Business Park)

Related Hardware:

NIL

System Application:

NIL

Symptom and Finding:

After installing xPortalNet Client software and launching the Client software, the following error message of "xPortalNet Client has stopped working" is shown:
xPortalNet Client has Stopped Working Error Message
Figure 1: xPortalNet Client has Stopped Working Error Message

Cause:

It is caused by incomplete pre-requisite installation and the software is missing a manual registration of Panasonic library files.

Solution:

Summary

  • To perform the following steps.

Step-by-step Guide:

  • To perform the following steps:

Step 1: To manually install Microsoft .net Framework 1.0.


Info
titleKnowledge Base Link

Users can refer TIKB-000127 refer How to manual Manually Install Microsoft .NET Framework 1.1 on Server 2012Windows 10, Windows 8.1, Windows 7, Windows 8 or Windows 7Vista and Windows Server 2008?


Step 2: To manually register Panasonic library file. Go to C drive > Program File(x86) > xPortalNet > Client > Panasonic and run the RegisterPanasonicLibrary.exe file.


Step 3: A message window indicating "C:\Program Files(x86)\MicroEngine\xPortalNet\Client\...\ipropsapi.ocx succeeded" will be shown in dllRegisterServer.


Step 4: Now, users should be able to login to xPortalNet Client software.

Date Documentation:

13/7/2018 (Rev 1.0)

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