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Problem (Issue) Statement:

After configuring Polling Agent software, the controller status is shown as 'Down'.

Description:

After successful installation of Polling Agent software (xPortal Communication Gateway) at Polling Agent PC, the status of the Communication Agent is indicated as 'Start is ' Up', but the controller status is indicated as 'Down'.

Related Software:

Related Hardware:

GLS 300 v4.00C, /wiki/spaces/FRN/pages/104202597 and /wiki/spaces/FRN/pages/103809819

System Application:

Door Access System

Symptom and Finding:

Under the Latest All Activities List tab in the xPortal Communication Gateway software, the Communication Agent Startis indicated as 'Start Up', but the controller status is indicated as 'Down': 
Latest All Activities List Tab

Figure 1: Controller Status 'Down' in Latest All Activities List Tab

Cause:

It is discovered that the server IP address setting on the controller is incorrectly set.

Solution:

Summary

  • To re-configure the controller's Server IP Address via web diagnostic as the Polling Agent PC's IP Address.

Step-by-step Guide:

  • To re-configure the controller's Server IP Address via web diagnostic as the Polling Agent PC's IP Address:

Step 1: Open web diagnostic of controller. (Different controller model will have different default IP Address to access the web diagnostic)
Controller Web Diagnostic Homepage

Figure 2: Controller Web Diagnostic Homepage


Step 2: Go to Configuration > Network. Network setting window below will be shown:
Configuration Window

Figure 3: Configuration Window


Step 3: After configuring the new controller & Polling Agent PC's IP address, click Save Setting. The controller's web diagnostic page will now be accessible using the new controller IP Address.

Date Documentation:

30/3/2018

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