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Problem (Issue) Statement: | User flashed visitor card without a specific door access level but still able to access the restricted door | |||||
Description: | Site installed 8 lanes of bi-directional speed gate (turnstile) system at the building lobby to be integrated with the access control system and visitor management system. | |||||
Related Software: |
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Related Hardware: | XP-SNETv4, MK800E, Plato-C80MS reader | |||||
System Application: | Turnstile (Speed Gate) Access System & Visitor Management System | |||||
Symptom and Finding: | Verified that the door accessibility level for tenants and visitor are set correctly:
Figure 1: Door Accessibility Configuration for Tenant Users
Figure 2: Door Accessibility Configuration for Visitor Users
Figure 3: Software Recorded Valid Exit Even Though Visitors have no Accessibility at Tenant's Dedicated Speed Gate Lanes | |||||
Cause: | SNET controller not configured to check the Exit reader time zone. | |||||
Solution: | Summary
Step-by-step Guide:
Step 1: Login to the web diagnostic of XP-SNET controller. (XP-SNET default IP address: 192.168.1.210)
Figure 4: Login Window for XP-SNET Web Diagnostics
Figure 5: Check Exit Reader Door Accessibility Checkbox
Figure 6: Latest Event List Window Showing Wrong Time Zone Transaction When Visitor Card Used at Tenant's Dedicated Speed Gate Lanes
Figure 7: Latest Event List Window Showing Valid Exit Access Transaction When Visitor Card Dropped at Drop Box
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Date Documentation: | 2/4/2018 |
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