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Problem (Issue) Statement:Why is the software showing slightly incorrect card number from the Latest Event List window
Description:Software sometimes show slightly incorrect card number from the Latest Event List window. 
Related Software:
  • xPortal2005
  • xPortal2007
  • xPortal3000
  • xPortalNet
Related Hardware:NIL
System Application:NIL
Symptom and Finding:NIL
Cause:The slight incorrect display of card number from the Latest Event List window may be attributed to incorrect settings in the software, in particular, the Card No Length and Card No Start Position may be configured incorrectly.
Solution:


Warning
titleWarning!

  • Users are not recommended to run any xPortal software in Windows XP operating system as the system is unstable

  • Users are also advised to stop the xPortal Services before shutting down the Server PC to prevent any missing transaction issues.

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Info
titleInformation

This article will show the effects of different settings of the Card No Length and Card No Start Position to the actual card number read by the controller and the software.


Summary:

  • To set the Card No Length and Card No Start Position.

  • The effects of different settings of Card No Length and Card No Start Position.

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Step-by-step Guide:

  • To set the Card No Length and Card No Start Position:

Info
titleKnowledge Base Link

Users can refer to How to Set the Card No Length and Card No Start Position Correctly to set the Card No Length and Card No Start Position appropriately.


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  • The effects of different settings of Card No Length and Card No Start Position:

Step 1: The table below shows the examples of each settings and the card number read by the controller and software:

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Info
titleNote

CNL = Card No Length

CNSP = Card No Start Position

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Tip
titleTip

Typically, users are required to set the Card No Length and the Card No Start Position will be updated accordingly.


Common Issues:
  • Incorrectly set Card No Length and Card No Start Position may lead to situations where the recorded card number is "chopped" or broken half-way. If such situation arises, users should check and ensure that the Card No Length and Card No Start Position is properly set before troubleshooting other aspects of the system.
Porting Date:30/11/2018 (Rev 1.0)

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