How to Troubleshoot the Uplink Communication Issue for the XP-M1000X controller

How to troubleshoot the uplink communication issue for the XP-M1000X controller

One of the reasons why the XP-M1000X will have the status as "Down" is because of issues with the uplink communication for the XP-M1000X controller.

This article will guide users on how to troubleshoot the uplink communication issue for the XP-M1000X controller

• xPortalNet

• XP-M1000X
• XP-M1000ABX
• XP-M1300X
• XP-M1300ABX
• XP-M1000XE
• XP-M1000CPX

• The controller status is shown as "Down" in the xPortalNet software Device List
• The xPortalNet software did not record any transactions from the controller

• The controller address is configured incorrectly
• The RS232 or RS485 connection is configured incorrectly

Summary:

• To ensure that the controller address is configured correctly:

Step 1: At the controller, enter the Programming Menu.

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Step 2: Press 1 for Sys menu > 6 for General Para. The General Parameter Setting screen will be shown.

Figure 1: General Parameter Setting Screen

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Step 3: Check and ensure that the correct Address is configured for the XP-M1000X controller. Ensure that the Unit No set in xPortalNet software is the same as this Address setting.

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Step 4: Save the settings and reset the controller for the changes to take effect.

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• To ensure that the RS232 or RS485 connection is configured correctly:

RS232 Connection Setup:

Step 1: Ensure that the wiring connection from RS232 to the controller is correct.

Figure 2: Wiring Connection from RS232 to XP-M1000X Controller

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Step 2: Go to xPortalNet Server > Server Admin > Connection Setup > Add / Modify. The Add / Edit Connection window will be shown. Configure the settings following the screenshot below. Ensure that the Comm No selected is the same as the comm port no where the RS232 converter is detected at the Server PC.

Figure 3: Edit Connection Window

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Step 3: Go to xPortalNet Server > Server Admin > System Device Setup > Controller > Add / Modify. The Add / Modify Controller window will then be shown. Select the correct Connection, Unit No and Model No.

Figure 4: Add Controller Window

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Step 4: Go to xPortalNet Server > Server Admin > System Device Setting > Door > Add / Modify. The Add / Edit Door window will be shown. Select the correct Controller and the Unit No must be set as "0" as this is a single-door controller.

Figure 5: Add Door Window

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RS485 Connection Setup:

Step 1: Ensure that the wiring connection from RS485 to the controller is correct.

Figure 6: Wiring Connection from RS485 to XP-M1000X Controller

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Step 2: Go to xPortalNet Server > Server Admin > Connection Setup > Add / Modify. The Add / Edit Connection window will be shown. Configure the settings following the screenshot below. Ensure that the Comm No selected is the same as the Comm Port No where the RS485 converter is detected at the Server PC.

Figure 7: Add Connection Window

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Step 3: Go to xPortalNet Server > Server Admin > System Device Setup > Controller > Add / Modify. The Add / Modify Controller window will then be shown. Select the correct Connection, Unit No and Model No.

Figure 8: Add Controller Window

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Step 4: Go to xPortalNet Server > Server Admin > System Device Setting > Door > Add / Modify. The Add / Edit Door window will be shown. Select the correct Controller and the Unit No must be set as "0" as this is a single-door controller.

Figure 9: Add Door Window