Problem (Issue) Statement:

How to troubleshoot the issue where legacy XP-GT or XP-GTR controller status is shown as down

Description:

This article will guide users on how to troubleshoot the issue where legacy XP-GT or XP-GTR controller status is shown as "Down"

Related Software:
  • xPortal2005
  • xPortal2007
  • xPortal3000
  • xPortalNet
Related Hardware:
  • XP-GT1200L
  • XP-GT3200L
  • XP-GT1200LABX
  • XP-GT3200LABX
  • XP-GT3200LE
  • XP-GT3200LCPX
  • XP-GT500LE
System Application:NIL
Symptom and Finding:

After completing the configuration settings at the software, the legacy XP-GT or XP-GTR controller status cannot be shown as "Up".

The software does not log any transaction from any events that occurred at the controller side.

Cause:The IP address used is not accessible / not unique / is being used by other equipment in the same network.
Solution:

Summary:

  • To ColdStart the controller.

  • To re-configure the controller after ColdStart using a different IP address.

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Step-by-step Guide:

  • To ColdStart the controller:

Step 1: Users are advised to perform a ColdStart operation to the controller.

Users may refer to /wiki/spaces/MICS/pages/920420652 for the complete pre-configuration procedures.

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The ColdStart operation will delete all configured settings and staff records in the controller's memory! Proceed only if you wish to delete all the settings and records.

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  • To re-configure the controller after ColdStart using a different IP address:

Step 1: Users are advised to re-configure the controller after ColdStart using a different IP address.

Users may refer to /wiki/spaces/MICS/pages/923795584 for the complete steps to configure the legacy controllers.


Common Issues:NIL
Porting Date:2/4/2019

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Related Articles.

Containing the label "xp-gt3200" OR "xp-gtr1200"


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